TERMS AND CONDITIONS OF SALE
Definitions The Company means MSL COMPUTERS LTD. The customer or you, means the person who buys or agrees to buy goods for the company.
Product Specifications The Company warrants that the goods will be at the time of delivery correspond to the description given by the Company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering. The company hereby reserves the right to make without notice such minor modifications in specification, designs of material, as it may deem necessary.
Payment The Company’s normal terms of business are for all payments to be made before despatch of goods. The contract will be deemed as active once the company has received payment in full.
Despatch Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavor to keep customers informed of the delay and an expected new delivery date. If at this point we are unable to agree a new delivery date with the customer the customer has the right to cancel.
Delivery Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and the company shall not be liable for any losses, cost, damages or expenses incurred by the customer. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. Normal delivery of all stock items will be 2 to 3 days, special orders will be 5 to 7 days, all other items will be within 28 days.
Damages and Shortages The customer shall report any damage or shortage to the company and the carriers in writing within 7 working days of delivery. All items must be checked before signing a proof of delivery from the courier if damage is present this must be written on the proof of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company’s satisfaction that such damaged occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer. This does not effect your statutory rights as a consumer.
Complaints Any complaints must be reported to the company by e-mail or in writing. We endeavor to respond to all complaints within 5 working days. At this point we will give a clear outline of any action that we will need to take, and confirm a time scale to resolve any such complaint. We expect all complaints to be dealt with within 28 days.
In addition to any manufacturers warranty all products, except consumables and input devices, are covered by our own 12 month RTB warranty. If you wish to return any faulty item you must first contact us and obtain a RMA Number. You must use any on-site arrangement provided by the manufacturer.
Warranty for second user, end of line & refurbished goods All second user or end of line goods sold by the company have a 90 day RTB warranty. If any item is returned to the company and found to be faulty a free of charge replacement will be sent or a credit raised to the value of the original invoice or a full refund. If the goods are found not to be at fault a charge to the value of the original cost of delivery will be payable by the customer prior to the goods being shipped.
Distance selling regulations The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.
The Distance Selling Regulations give consumers a 7 working day cancellation period – starting the day after receipt of the goods.
To cancel the contract under the terms of the Direct Selling legislation the company must be contacted in writing within 10 days of receipt of the goods. The company will then contact the customer with a RMA number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification.
Customers may return specified goods without reason for a refund. This excludes goods made to the consumers specification. It does not apply to goods intended for everyday consumption, video recordings or computer software unsealed by the consumer are also excluded. Goods returned have to be complete and in a resalable condition including original packaging. The cost or returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.
The customer will be refunded in full within 30 days of cancellation of the contract.